Shipping policy

Welcome to Dreams Up. We are committed to providing a smooth and reliable shopping experience for our customers across the United Arab Emirates.

1. Order Processing Time

  • All orders are processed within 2–3 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next working day.
  • Once your order has been shipped, you will receive a confirmation message with tracking details (where available).

2. Delivery Within UAE

We currently provide delivery services across all Emirates in the UAE, including Dubai, Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, and Fujairah.

Estimated Delivery Time:

  • Dubai: 1–2 business days
  • Sharjah & Ajman: 1–3 business days
  • Other Emirates: 2–4 business days

Delivery times may vary during holidays, promotional campaigns, or unexpected courier delays.

3. Shipping Charges

  • Shipping charges are calculated at checkout based on your location and order value.
  • We may offer free shipping promotions from time to time.
  • Any applicable shipping fees will be clearly displayed before completing your purchase.

4. Cash on Delivery (COD)

  • Cash on Delivery may be available for selected areas in the UAE.
  • Customers must provide accurate contact details and be available to receive the order.
  • Repeated failed deliveries may result in COD restrictions on future orders.

5. Order Tracking

Once your order has been dispatched, tracking information will be shared through email, SMS, or WhatsApp (if applicable).

Customers can use the tracking details to monitor their shipment status.

6. Delivery Delays

While we always try to deliver orders within the estimated timeframe, delays may occur due to:

  • Weather conditions
  • Public holidays
  • Incorrect address information
  • Courier service issues
  • High order volumes

Dreams Up is not responsible for delays caused by third-party courier companies.

7. Incorrect Shipping Information

Customers are responsible for providing correct delivery information, including:

  • Full name
  • Mobile number
  • Complete address
  • Building/villa details

If incorrect information causes delivery failure, additional delivery charges may apply.

8. Damaged or Missing Items

If your order arrives damaged or items are missing, please contact us within 24 hours of delivery with:

  • Order number
  • Photos/videos of the package and product
  • Details of the issue

Our team will review the case and provide the best possible solution.

9. International Shipping

Currently, we only provide delivery within the UAE. International shipping may be added in the future.

10. Contact Us

For any shipping-related questions, please contact our customer support team:

Email: yasirali146@gmail.com
WhatsApp: +971503242691
Store: Dreams Up

Thank you for choosing Dreams Up. We appreciate your trust and look forward to serving you.